SpotiKeep Support Center

  • Why can I convert only 3-minutes for each track?

    New users will automatically start the 30-day free trial. Users with free account can only convert 3-minute for each audio file. If you want to get the full track, please subscribe to the program to unlock the limitation.

  • How can I get the full version of Music Converter?

    Both of Apple Music Converter and Spotify Music Converter offer a free trial to try the useful services. If you want to unlock the full version, you can click the "chart" icon or go to the official website to purchase the license code.

  • What's the difference between 1-Month, 1-Year and Lifetime subscriptions?

    Users can subscribe to SpotiKeep software for 1 month, 1 year, and lifetime based on the need. The biggest difference between these 3 types of subscriptions is the duration. All of them offer full premium services.

  • Do I need to pay for the latest version software for an upgrade?

    No. Once you've subscribe to the software, you can enjoy the free upgrade and get the latest version.

  • I didn't receive the license code. How to deal with it?

    After you purchase the license code, it will be sent to your mail within 1 hour. Oder info, including Order Number, Licensed Email, Product Name will be listed in the email. Here are some elements can cause the delay of the license code: Internet problem, email spam settings, email typo, and so on. For further help, please contact us: [email protected]

  • I cannot register the software with the received license code.

    - Check if a space key has been entered. If so, delete it and try again.

    - Check if entering a wrong email address. You need to enter the email address that you used to purchase the license code.

    - Poor network connection will lead to failure registration.

    - If the problem is still not solved, please contact [email protected] We will try to help you as soon as possible.

  • Can I use one license code on 2 computers?

    No. One license code can only be used on one computer. Once your purchased license code is activated, then it cannot be used on another computer.

  • Do I need to purchase the license code for the software again if I change my computer?

    Yes. Once your purchased license code has been activated, it cannot be used on another computer. You will need to purchase the license code again to enjoy the full software on another computer.

  • What's the limitations of the free trial?

    Before you subscribe the full version of Apple Music Converter, you will have a 30-days free trial to convert your favorite song from Apple Music to MP3. The biggest difference between the free trial and full version is the converting length. If your wanted song is more than 3 minutes, you can only convert 3 minutes of it.

  • How can I cancel the auto-renewal for subscription?

    SpotiKeep offers 1-month and 1-Year Subscriptions to users for premium services. For paid users, we will automatically renew your subscription at the purchase price regularly. With auto-renewal, you will not miss out on premium services you've subscribed to.

    If you don't need auto-renewal, you can cancel it on the payment platform by yourself. After the cancel, you can enjoy the premium services until the next billing date.

  • How to request a refund?

    SpotiKeep Music Converter supports a 30-day money-back guarantee. Refunds will only be approved for proper reasons. Please make sure you meet the requirements in Refund Policy. Your refund request should include the Purchase Email, Order ID, and reasons why you need to refund.

  • Have you solved the problem?

    If you still have any problem, please contact us via email ([email protected]) with detail information, for example:

    (1) What is the operating system of your computer?

    (2) Which product? Apple Music Converter or SpotiKeep Converter?

    (3) What is the version of iTunes/Spotify?

    (4) Which track do you fail to download?

    Besides, please send us the log file of the software you use so that we can quickly find the solution. You can open the software, then click Menu to choose Send Feedback.

  • Is Apple Music Converter Free?

    SpotiKeep Apple Music Converter is free to download on Windows and Mac computers. For new users, you can enjoy a 30-days free trial to convert Apple Music files to MP3, M4A, FLAC or other audio formats.

  • What is the Difference Between the Free Trial and Full Version?

    For Free Trial:

    • You will have a 30-days free trial to convert Apple Music M4P to MP3 for free.

    • You can only convert up to 3 minutes for each file.

    For Full Version:

    • No limitation on converting Apple Music to MP3.

    • Free technical services supports and software upgrade.

  • How to Get the Full Version of Apple Music Converter?

    To unlock the full version of SpotiKeep Apple Music Converter, you can purchase the license code to register the program. There are a few places you can access the purchase page.

    First, you can directly click “Buy Now” button on the official page.

    Then, when you launch Apple Music Converter, you’ll see the pop-up window.

    Enter the license code and the email address you used to by the license code.

    Last, click “Activate”.

  • What kinds of formats does Apple Music Converter Support?

    SpotiKeep Apple Music Converter covers the most compatible audio formats - MP3, M4A, FLAC, AC3, AAC, AIFF, and AU. With it, you can easily convert Apple Music files to iPod, Android phones, MP3 players or any portable devices.

  • Can I download the Apple Music Converter on iPhone or iPad?

    No. Apple Music Converter is a desktop program, able to use on Windows and Mac computers.

  • What are the system requirements of using Apple Music Converter?

    For Windows - Windows 10/8.1/8/7 (32 bit & 64 bit)

    For Mac - macOS 10.15/10.14/10.13/10.12/10.11.

  • When I launch Apple Music Converter, iTunes is automatically running. Can I turn it off?

    No. Apple Music Converter needs the help of iTunes to read your created playlists and make sure the converting process is going successfully. During the conversion, you will find the song is playing as well. Please do not turn it off.

  • Why the conversion is slow?

    First of all, how fast the converting speed will depend on your own internet speed. Moreover, during the conversion, Apple Music Converter will convert the file with ID3 and metadata information at the same time. That will take some time. Please be patient. It will not take a long time.

  • Have you solved the problem?

    If you still have any problem, please contact us via email ([email protected]) with detail information, for example:

    (1) What is the operating system of your computer?

    (2) Which product? Apple Music Converter or SpotiKeep Converter?

    (3) What is the version of iTunes/Spotify?

    (4) Which track do you fail to download?

    Besides, please send us the log file of the software you use so that we can quickly find the solution. You can open the software, then click Menu to choose Send Feedback.

  • What's the difference between trial version and the full version of Spotify Music Converter?

    The free trial version of SpotiKeep Converter allows users to convert 3 minutes of each audio file in Spotify. After you have purchased the full version, you will receive the registration email and registration code to unlock the program and turn the trial version to full version.

  • How to register SpotiKeep Converter Windows version?

    When you launch the free version of SpotiKeep Converter and you will see a pop-up window on the interface, asking for registration. You can enter the license code you've purchased and email to activate the full version.

  • What kind of music does SpotiKeep support? What output format can it export?

    SpotiKeep music converter for Spotify is used to download and convert Spotify songs, playlist and podcast to MP3, AAC, FLAC or WAV format. You can select your output format based on your need.

  • When I run SpotiKeep Converter, Spotify Software is launched automatically. Should I turn it off?

    No. SpotiKeep needs to detect the information of your favorite songs, playlists from Spotify if you want to download Spotify music. Therefore, please do not shut down Spotify Music software when you are downloading songs on SpotiKeep Music Converter.

  • What are the system requirements of using Spotify Music Converter?

    For Windows - Windows 10/8.1/8/7 (32 bit & 64 bit)

    For Mac - macOS 10.9, 10.10, 10.11 and 10.12, 10.13 and 10.14 (5X Speed Is Not Supported)

  • How can I get faster conversion?

    Spotify Music Converter offers 5X conversion speed on Windows and 1X conversion speed on Mac. But, please note that the conversion speed also depends on your internet connection speed.

  • Can I Save ID3 tags in the Output Audio Files?

    Yes, Spotify Music Converter allows to preserve the song name, album name, artist, playlist.

  • How can I get the better audio quality?

    For Windows:

    • You can open Menu on the software interface, then choose Settings > Advanced.

    For Mac:

    • Directly open Preferences.

    • Then, choose the higher SampleRate and Bitrate to get the better output audio quality.

  • Have you solved the problem?

    If you still have any problem, please contact us via email ([email protected]) with detail information, for example:

    (1) What is the operating system of your computer?

    (2) Which product? Apple Music Converter or SpotiKeep Converter?

    (3) What is the version of iTunes/Spotify?

    (4) Offering the link of a song or playlist you failed to convert will be appreciated.

    Besides, please send us the log file of the software you use so that we can quickly find the solution. You can open the software, then click Menu to choose Send Feedback.